Frequently Asked Questions
Can you work with our existing branding or materials?
Yes, we can either build upon your existing brand guidelines or start from scratch, depending on your needs.
How do you take payment for your services?
We accept various payment methods, including bank transfers, debit cards & credit cards. A non-refundable 50% deposit is required to secure our services, a 25% instalment after delivery of initial concept(s), with the remaining 25% balance due upon project completion.
How involved will I be in the design process?
We operate as your collaborative design partners, not just a service provider. You are involved at every critical juncture: the initial strategic deep-dive, concept presentation, and refinement rounds. This ensures the final identity isn't just a "pretty logo," but a strategic tool that reflects your vision and speaks to your audience.
How many revisions are included in your services?
Usually 2 rounds per project deliverable. Additional revisions are possible but will incur extra costs.
What exact deliverables will I receive?
Upon completion, you will receive a comprehensive Brand Asset Suite. This includes high-resolution files (AI, PDF, SVG) for professional printing and web-ready formats (JPG, PNG) for social media and digital use. You will also receive a Brand Guidelines Document ensuring you can maintain a consistent, premium look across all future touchpoints.
Will my website be mobile-friendly?
All our websites are designed to be responsive, meaning they’ll look great on any device.
How long does a branding and web design project take?
Project timelines depend on the complexity of your needs. Generally, a Logo Design Package takes approximately 6 weeks, while a Full Brand Identity & Website project ranges from 8-12 weeks. We provide a detailed project roadmap during onboarding so you know exactly when to expect each milestone.
What is your design process like?
Our design process typically includes the following steps:
Discovery: Understanding your brand, audience, and goals.
Research & Strategy: Develop a creative direction based on research we conduct.
Design: Creating initial designs and refining based on feedback.
Development: For web projects, we move into the development phase to bring designs to life.
Launch: Final delivery or launch of the project deliverables.
How can we get started with Atin?
Simply reach out to us via our Project Inquiry Form located on the contact page and we’ll send you a tailored project proposal detailing your goals, deliverables, investment options, and project scope.
Do you work with international clients?
Yes, we work with brands globally. From London to Los Angeles, we use streamlined collaboration tools and virtual meetings to ensure communication is seamless across time zones. We are experienced in handling international transfers and ensuring your brand has a global appeal.
Can we fast-track our project if we have a tight deadline?
Yes. We offer an "Express Identity" track for select clients. If you have a firm launch date or an urgent investor meeting, we can expedite our typical 6-8 week branding timeline. Because this requires us to prioritise your project and allocate dedicated resources to meet a shorter duration, it involves an additional investment. This ensures you receive the same depth of strategy and high-fidelity design without compromising quality.
How do you determine the investment for a branding project?
Every project at Atin is a bespoke strategic partnership, so we don't offer "one-size-fits-all" price lists. Instead, we provide custom investment options based on the specific value, scale, and goals of your business.
Once you complete our Project Inquiry Form, we will analyse your requirements and email you a comprehensive proposal detailing the scope and tiered investment options. After you've had a chance to review the proposal, we are happy to schedule a consultation call upon request to walk through the strategy and answer any specific questions.
Do I own the rights to the final designs?
Absolutely. Once the final balance is settled, full intellectual property rights for the chosen identity are transferred to you. We believe your brand is your most valuable asset, and you should have total ownership of it. We simply reserve the right to showcase the work in our portfolio (unless a non-disclosure agreement is requested).